Shipping policy

SHIPPING POLICY

Last Updated: August 18, 2026

Thank you for shopping with Sweet Animals.

This Shipping Policy explains our order processing, shipping, delivery, tracking, international shipping, and related procedures.

Sweet Animals is a pet-focused brand owned and operated by ALZAS GROUP LLC, our parent company in the United States. Sweet Animals also operates and develops its brand presence in Türkiye and serves customers in multiple international markets.

Throughout this policy, “Sweet Animals,” “we,” “us,” and “our” refer to the Sweet Animals brand and, where applicable, ALZAS GROUP LLC.

1. DELIVERY TIME

Our estimated delivery time is:

Minimum Delivery Time: 1 Day
Maximum Delivery Time: 20 Days

Depending on the customer's location, product availability, fulfillment location, shipping carrier, and selected shipping method, orders are generally expected to arrive within 1–20 days.

Delivery times are estimates and may vary due to circumstances outside our reasonable control.

2. ORDER PROCESSING

Orders are processed as quickly as possible after payment confirmation.

Before an order is shipped, we may need to:

Confirm payment;
Verify order information;
Perform fraud-prevention checks;
Prepare and package the product; and
Transfer the package to the applicable shipping carrier.

Customers will receive shipping or tracking information when available.

3. UNITED STATES SHIPPING

Sweet Animals serves customers throughout the United States.

Our U.S. e-commerce operations are conducted under the Sweet Animals brand by our parent company, ALZAS GROUP LLC.

Estimated delivery for U.S. orders is generally within:

1–20 days

Actual delivery times may vary depending on the destination, fulfillment location, product availability, carrier, and shipping method.

4. TÜRKİYE SHIPPING

Sweet Animals also operates and develops its brand presence in Türkiye.

Estimated delivery times for orders delivered within Türkiye may vary depending on product availability, fulfillment location, and destination.

The estimated delivery window is:

1–20 days

Where mandatory Turkish consumer or distance-sales laws establish additional delivery requirements, those legal requirements will apply.

5. INTERNATIONAL SHIPPING

Sweet Animals may ship products to customers in multiple countries and regions.

International delivery times generally range from:

1–20 days

Delivery times may vary depending on:

Destination country;
Customs clearance;
Local postal or courier services;
Product availability;
Fulfillment location;
International transportation conditions; and
Local holidays or other disruptions.

6. SHIPPING COSTS

Shipping costs, where applicable, are calculated and displayed during checkout before the customer completes the purchase.

Shipping costs may depend on:

Destination;
Package size;
Package weight;
Product type;
Shipping method; and
Available promotions.

From time to time, Sweet Animals may offer free shipping or promotional shipping rates.

Any applicable conditions will be displayed on our website or during checkout.

7. ORDER TRACKING

When tracking is available, customers will receive tracking information after their order has been shipped.

Please allow some time after receiving your tracking number for the carrier's tracking system to update.

Tracking information may not become active immediately after shipment.

8. MULTIPLE PACKAGES

Orders containing multiple products may sometimes be shipped separately.

This can happen when products are stored at different fulfillment locations or when separate shipping methods are required.

As a result, customers may:

Receive multiple tracking numbers;
Receive packages on different dates; or
Receive part of an order before the remaining products.

Receiving separate packages does not necessarily mean that products are missing from the order.

9. DELIVERY DELAYS

Although our estimated delivery period is 1–20 days, delays may occasionally occur due to circumstances outside our reasonable control.

Examples include:

Severe weather;
Customs inspections;
Carrier disruptions;
Transportation delays;
Public holidays;
Natural disasters;
Government restrictions;
Incorrect or incomplete addresses; or
Other extraordinary circumstances.

If your order has not arrived within the expected delivery period, please contact Sweet Animals Customer Support with your order number.

We will review the shipment and, where appropriate, contact the carrier or fulfillment provider.

10. INCORRECT SHIPPING ADDRESS

Customers are responsible for providing complete and accurate shipping information when placing an order.

Please carefully check your:

Full name;
Street address;
Apartment or unit number;
City;
State or province;
Postal or ZIP code;
Country; and
Contact information.

If you notice an error after placing your order, contact us immediately.

We will attempt to update the shipping information before dispatch, but changes cannot be guaranteed once an order has entered fulfillment or has been shipped.

Additional shipping costs resulting from an incorrect customer-provided address may be the customer's responsibility where permitted by law.

11. FAILED DELIVERY

If a delivery attempt is unsuccessful because the customer is unavailable, the address is incorrect, the package is refused, or another customer-related issue prevents delivery, the carrier may:

Attempt delivery again;
Hold the package at a collection point; or
Return the package to the sender.

Customers are responsible for following carrier instructions regarding delivery attempts and collection.

12. LOST PACKAGES

If tracking shows unusual inactivity or your package has not arrived within the expected delivery period, please contact us.

Sweet Animals may initiate an investigation with the relevant shipping carrier.

Depending on the circumstances and outcome of the investigation, we may provide an appropriate resolution in accordance with applicable law and our policies.

13. PACKAGE MARKED AS DELIVERED

If tracking shows that your package has been delivered but you cannot locate it, please first:

Check around the delivery location;
Ask household members;
Check with neighbors where appropriate;
Check with reception, concierge, or building management; and
Contact the shipping carrier.

If the package still cannot be located, please contact Sweet Animals Customer Support.

We may request additional information and investigate the delivery with the carrier.

14. DAMAGED PACKAGES

If your package arrives visibly damaged, please take photographs of:

The external packaging;
Shipping label;
Internal packaging; and
Damaged product.

Please contact Sweet Animals Customer Support as soon as reasonably possible.

Damaged or defective products will be handled in accordance with our Refund & Return Policy and applicable consumer protection laws.

15. CUSTOMS, DUTIES & IMPORT TAXES

International orders may be subject to:

Customs duties;
Import taxes;
VAT;
Brokerage charges;
Customs processing fees; or
Other governmental charges.

Unless otherwise stated during checkout or required by applicable law, these charges may be the responsibility of the customer.

Sweet Animals does not control charges imposed by foreign customs authorities.

16. CUSTOMS DELAYS

International packages may occasionally be delayed during customs clearance.

Customs processing is controlled by the authorities of the destination country and may be outside the control of Sweet Animals, ALZAS GROUP LLC, and the shipping carrier.

We will provide available shipping and tracking information to assist customers where appropriate.

17. ORDER CANCELLATION BEFORE SHIPPING

If you wish to cancel an order, please contact us as quickly as possible.

We will attempt to cancel the order before it is processed or shipped.

However, once an order has entered fulfillment or has been shipped, cancellation may no longer be possible.

In such cases, the applicable Refund & Return Policy will apply after delivery.

18. DELIVERY ESTIMATES

Any delivery date shown on our website, checkout page, order confirmation, or tracking page should generally be treated as an estimated delivery date unless expressly stated otherwise.

Our standard estimated delivery window is:

1–20 Days

Sweet Animals does not guarantee a specific delivery date unless such guarantee is expressly provided for the applicable shipping service.

Nothing in this section limits any mandatory delivery rights available to consumers under applicable law.

19. UNITED STATES CUSTOMERS

Sweet Animals international e-commerce operations are conducted under the Sweet Animals brand by our parent company:

ALZAS GROUP LLC

Customers in the United States may have additional rights under applicable federal or state laws.

Nothing in this Shipping Policy is intended to restrict rights that cannot legally be waived.

20. TÜRKİYE CUSTOMERS

Customers located in Türkiye may have additional rights under applicable Turkish consumer protection and distance-sales legislation.

Where mandatory Turkish law provides consumers with greater protection than the provisions of this Shipping Policy, the applicable mandatory legal provisions will prevail.

21. EUROPEAN UNION & UNITED KINGDOM CUSTOMERS

Customers located in the European Union, European Economic Area, or United Kingdom may have mandatory consumer rights relating to delivery, cancellation, refunds, and product conformity.

This Shipping Policy does not limit rights that cannot legally be excluded or waived.

22. CHANGES TO THIS SHIPPING POLICY

Sweet Animals / ALZAS GROUP LLC may update this Shipping Policy from time to time to reflect changes in shipping providers, fulfillment operations, international markets, business practices, or applicable laws.

The latest version will be published on our website with the updated effective date.